General frequently asked questions

Use a soft, slightly damp cloth to remove dirt and dust. Do not immerse the timer in water. If disinfecting is necessary, test the cleaning product on a small area first because some products may cause discolouration.

Do not recharge non-rechargeable batteries. Do not mix old and new batteries or different battery types. Insert batteries according to the indicated polarity and remove them when the timer will not be used for an extended period.

A small timing variation is normal with a quartz mechanism. The variation is approximately 15 seconds for PLUS 5 and 20 Minute models, 30 seconds for 60-minute models and one minute for the PLUS 120 Minute.

Battery life depends on the model, battery quality and frequency of use. Most 60-minute models last approximately one year. Use high-quality, non-rechargeable batteries for the best performance.

The standard alert is approximately 60 decibels, similar to a normal conversation. Original and MOD models have an alert switch, while PLUS models have adjustable volume.

Check that the alert switch is turned on. On PLUS models, check that the volume is not fully lowered. Replace the battery with a new, high-quality battery if the problem continues.

Time Timer products are designed to work almost silently. A very faint quartz sound may be heard when the timer is held directly next to your ear. Clearly audible ticking from a normal distance is not expected.

Yes. You will receive an order confirmation after payment. When your parcel is dispatched, you will receive a separate shipping confirmation containing UPS Track & Trace information.

Orders placed on working days before 11:00 are normally dispatched the same day. Weekend orders are processed and shipped on Monday.

If home delivery is not possible, for example because the recipient is not present, the package will be delivered in accordance with UPS procedures to the nearest UPS Access Point.

Enter the discount code during checkout. The discount will be applied before payment when the code is valid and its conditions are met.

Available payment methods depend on the destination country. Options may include iDEAL, Visa, Mastercard, Maestro and Bancontact. The available methods are shown during checkout.