Refund policy
How much does it cost to return my order?
Return costs vary by country. You can easily register your return. For more details, please check the section “Return a Product” in our FAQ section.
How do I return my order?
Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
Log in to your account: In the "Email" field, enter your email address, and then click "Continue". In your email account, open the email sent from our store and copy the six-digit verification code included in the email. Go back to the online store, and then enter a six-digit verification code.
Click "Request return" for the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return. Select a return reason and add a note for the store. Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Once submitted, we will receive a notification and register the return manually with UPS. We only accept return for a purchase no later than 14 days.
How long does the return process and refund take?
After receiving your return, we will process your refund within 14 working days.
I received a damaged item. What should I do?
We strive to ensure all items arrive in perfect condition. If you receive a damaged product, please email us at info@timetimer-europe.com and attach photos of the damage. We will handle your case and provide an appropriate solution.
What are the return conditions?
Items must be registered for return within 14 days of receipt through our return portal. Returned products must be undamaged.
My return hasn’t been processed yet – what now?
Always keep your proof of shipment until your return has been processed. As the sender, you're responsible for the shipment until it reaches us. We recommend tracking your return. If you have questions, we may ask you to provide the shipping receipt.