General

In most cases, we recommend spot cleaning your timer with a damp cloth to gently clean any dirt or debris from surfaces.

Should you need to sanitize your Time Timer® product, a diluted bleach solution may be applied to a cloth or paper towel and used to gently clean the surfaces. Please note that using a bleach solution may cause some discoloration of materials.

• Non-rechargeable batteries are not to be recharged.
• Do not force discharge, recharge, disassemble, heat above 100ºC or incinerate. Doing so may result in injury due to venting, leakage or explosion resulting in chemical burns.
• Ensure the batteries are installed correctly according to polarity (+ and -).
• Remove and immediately recycle or dispose of batteries from equipment not used for an extended period of time according to local regulations.
• Different types of batteries or new and used batteries are not to be mixed.

The following products comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Time Timer® Originals (TT03B-W, TT08B-W, TT12B-W, TT08B-PRM3-W, TT08B-SEC3-W, TT08B-VS-W)

Time Timer® MAX (TT72B-W),

Time Timer® MOD (TTM9-W, TTM9-GR-W, TTM9-BL-W, TTM9-SE-W, TTM9-HPS-W, TTM9-HDO-W, TTM9-HLB-W, TTM9-HCW-W, TTM9-HFG-W, TTM9-HPP-W, TTM9-TYDY-W, TTM9B-DEB-W, TTM9B-DEB-LB-W, TTM9B-DEB-DO-W, TTM9-120-W)

Time Timer® PLUS (TTP7-W, TTP7-WHT-W, TT05-W, TT20-W, TT120-W, TTP7-MT-W)

Time Timer® WASH+SOAP (TT41-W)

Time Timer® WASH (TT13H-W)

Time Timer® Watch (TTW8AB-LRG-W, TTW8YB-SML-W)

Time Timer® TWIST (TT31-W, TT31-DO-W, TT31-LB-W, TT31-PS-W)

INFORMATION TO THE USER:

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the

instructions, maybe cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different form that to which the receiver is

connected.

- Consult the dealer or an experienced radio/TV technician for help.

Every physical Time Timer uses a quartz crystal to drive a mechanism which moves the colored disk as time elapses.  This quartz mechanism is what is used in household clocks and is very accurate and the reason we chose this mechanism for Time Timers…Every Moment Counts!

The true duration of your timer can be seconds shorter or seconds longer from where the timer disk is originally set. The Time Timer accuracy guide is as follows:

• Time Timer PLUS 5 MIN and 20 MIN:  +/- 15 seconds.
• All 60 minute Time Timers:  +/- 30 seconds
• Time Timer PLUS 120 MIN (including the 120 Make Time edition):  +/- 1 min

This level of accuracy is actually quite impressive! Many common mechanical timers can have variance up to 3 full minutes! In addition, many other timers require the user to set a timer for a minimum of a 10 minute duration before the timer can even begin.

Another factor for timing variance can be your Time Timer's battery life. If you're experiencing slow timing or no movement of the disk at all, you should replace your timer's battery.

If you've changed the battery and your Time Timer is still off by more than the accuracy guide suggests, please contact us to support@timetimer-europe.com

For the curious:
Many time-of-day clocks also use a quartz crystal for time keeping, but because these clocks consistently count forward, they remain rather accurate.

All physical Time Timers require a battery to operate. For best performance, we recommend the use of high-quality batteries purchased from a reputable retailer. We do not recommend the use of rechargeable batteries as they tend to become depleted far more quickly than traditional batteries.

As you use the Time Timer, its battery will be slowly depleted. Under typical use, a new battery in the Time Timer should last, at a minimum, as follows, and is determined by the maximum duration of each timer:

• 5 Minute PLUS: 1-month battery life
• 20 Minute PLUS: 3-month battery life
• 60 Minute PLUS, MOD (including Sprint Edition), Original Pocket: 1-year battery life
• Original Medium and Large: 1-year batter life (when using one AA battery), 20-month battery life (when using 2 AA batteries)
• 120 Minute PLUS (including Make Time Edition): 2 years battery life
• TWIST: 5 years battery life

Frequent use of the Time Timer will keep you productive and on task but will also deplete the battery more quickly. When the Time Timer is not operating (i.e. the colored disk is not showing) the battery will lose very little energy because the motor that drives the disk is not active. It's recommended that you leave the battery inside of your Time Timer so that it's ready to be used at a moment's notice.

From a technical perspective: Like many physical clocks and timers, the Time Timer uses an electronic oscillator that is regulated by a quartz crystal to keep time. The battery sends an electrical current through this small quartz crystal, which creates vibrations. These vibrations drive a motor which moves the Time Timer’s colored disk.

If you're having issues with your timer, such as the disk not moving, we recommend that you swap in a new battery as a first step to see if that solves the problem.

All Time Timer products use the same alert sound when timing is complete. However, there are differences in how you use the end-of-timing alert based on what product you are using. Click here to listen an example of the Time Timer alert.

While most Time Timer models feature the standard four sets of double beeps at the end of timing, a limited number of the PLUS 60 Minute, 3", and MOD timers may feature a single set of double beeps at the end of timing.

Alert Loudness

The Time Timer alert is set to 60 decibels (the unit of measurement to signify the intensity of a sound). 60 decibels is roughly the same intensity level as a normal conversation.

On/Off Switch

All sizes of the Original Time Timer and the Time Timer MOD both have an On/Off switch to control the audible alert. When the switch is in the Off position, no audible alert will sound when timing is complete. When the switch is in the On position, an audible alert will sound for a few seconds when timing is complete.

Volume-Control Dial

All durations of the Time Timer PLUS have a Volume-Control Dial on the back of the timer. This dial controls the volume (i.e. the loudness) of the audible alert when timing is complete. The dial can be turned all the way down and the alert will not sound when timing is complete. When the Volume-Control Dial is set to the loudness of your choice, an audible alert will sound for a few seconds when timing is complete.

The Time Timer iOS, Android and Desktop Apps all have adjustable volume controls for the alert, or the alert can be disabled entirely. Read how to set an audible alert for iOS here and read how to adjust the volume for this alert here.

Always Active

The Time Timer TWIST's end-of-timing audible alert is always active and can be silenced by pressing the Play/Pause button when it sounds. If the alert is not manually silenced, it will automatically stop after 1 minute of continuous beeping.

Time Timer Alert Sound

Click here to listen an example of what the Time Timer alert sounds like. When the alert is enabled on the Original Timer Timer, Time Timer MOD, Time Timer PLUS or Time Timer digital applications, the alert will stop after a few seconds once it begins.

If your Time Timer doesn't beep when time has expired, please view the video below and try the following:

1. First, look at the back of your Time Timer and ensure that the On/Off switch is turned On. (When it is in the Off position, the Time Timer won’t beep.)
2. If that wasn't the problem, replace the battery in your Time Timer.

If you're still having issues with your timer, Please reach out to support@timetimer-europe.com. 

All Time Timers should operate without any loud ticking and are appropriate for sound-sensitive environments such as test taking, study sessions, silent reading time and more.

When the Time Timer is placed nearby and actively running, even in a quiet environment, it should operate nearly silently. Only when the Timer Timer is placed directly next to your ear might you be able to hear a faint sound of the quartz movement that drives the colored disk.

If, while the Time Timer is placed on a nearby surface, you hear a loud ticking sound coming from your Time Timer, then the timer should be replaced. If you've purchased your Time Timer from a retailer such as Amazon or an educational supply store, we encourage you to contact them about their replacement or return policy first. If the retailer cannot help you or you've purchased your Time Timer directly from our website, please fill out this form to request a replacement and we'll get it all taken care of!

Can I track my order status?

Yes. After placing and paying for your order, you'll receive an email confirmation. When your order is ready to ship, you’ll get a shipping confirmation with Track & Trace code.

What is the delivery time?

Orders placed on working days before 11:00 will be shipped the same day.
Orders placed during the weekend will be processed and shipped on Monday.

UPS delivers on Saturdays in the UK, Germany, France, the Netherlands, Belgium, Italy, Spain, and Poland.

Please note: Orders shipped to the United Kingdom may be subject to import duties and VAT. These charges will be collected by UPS upon delivery and are the responsibility of the recipient.

• For the delivery of orders, we use UPS.
• UPS will always attempt to deliver packages first to the address provided by the customer.
• If home delivery is not possible (for example, because the recipient is not present), the package will be delivered in accordance with UPS procedures to the nearest UPS Access Point.
• The package will remain available there for collection during the retention period applied by UPS.
  
  

Refer to the table below for delivery times and costs by country:

Netherlands

• Delivery within 1 working day
• Free shipping on orders over €75
• Shipping costs: €2.95 via UPS
• Free return shipping via UPS

Belgium

• Delivery within 1–2 working days
• Free shipping on orders over €75
• Shipping costs: €3.95 via UPS
• Return shipping: €8 via UPS

Germany

• Delivery within 1–2 working days
• Free shipping on orders over €75
• Shipping costs: €3.95 via UPS
• Return shipping: €8 via UPS

Luxembourg

• Delivery within 1–2 working days
• Free shipping on orders over €75
• Shipping costs: €3.95 via UPS
• Return shipping: €8 via UPS

France

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €4.95 via UPS
• Return shipping: €9 via UPS

Italy

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €12 via UPS

Spain

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €12 via UPS

Portugal

• Delivery within 3–4 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €12 via UPS

Austria

• Delivery within 3–4 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €12 via UPS

Denmark

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €13 via UPS

Finland

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €13 via UPS

Sweden

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €13 via UPS

Bulgaria

• Delivery within 4–5 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Croatia

• Delivery within 3–4 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Estonia

• Delivery within 3–4 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Greece

• Delivery within 4–5 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Hungary

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Ireland

• Delivery within 4–5 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Latvia

• Delivery within 3–4 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Lithuania

• Delivery within 3–4 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Poland

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Romania

• Delivery within 4–5 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Slovakia

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Slovenia

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Czech Republic

• Delivery within 2–3 working days
• Free shipping on orders over €75
• Shipping costs: €5.95 via UPS
• Return shipping: €15 via UPS

Norway

• Delivery within 2–3 working days
• Free shipping on orders over €100
• Shipping costs: €9.95 via UPS
• Return shipping: €20 via UPS

Switzerland

• Delivery within 2–3 working days
• Free shipping on orders over €100
• Shipping costs: €9.95 via UPS
• Return shipping: €20 via UPS

United Kingdom

• Delivery within 2–3 working days
• Free shipping on orders over €100
• Shipping costs: €8.95 via UPS
• Return shipping: €20 via UPS

I have a discount code – where can I use it?

You can apply your discount code in the shopping cart during checkout.

What payment methods are available?

You can pay for your order using the following methods:

• iDEAL
• Visa
• MasterCard
• Maestro
• Bancontact

My return hasn’t been processed yet – what now?

Always keep your proof of shipment until your return has been processed. As the sender, you're responsible for the shipment until it reaches us. We recommend tracking your return. If you have questions, we may ask you to provide the shipping receipt.

What are the return conditions?

Items must be registered for return within 14 days of receipt through our return portal. Returned products must be undamaged.

1. If the customer does not collect the package from the carrier’s pickup point in time, it will automatically be returned to us.

2. The costs for the return shipment by the carrier will be fully charged to the customer.

3. If the customer still wishes to receive the package, both the return costs and the new shipping costs must be paid in advance.

4. We reserve the right to proceed with reshipment only after full payment of the outstanding amount (including return and shipping fees).

5. If the customer no longer wishes to receive the package, a refund may be issued, minus the incurred return costs.

Uncollected package

If the package is not collected within the period specified by UPS, it will automatically be returned to our warehouse. In this case, we consider it an uncollected package and not a return within the statutory cooling-off period.

In such cases:

• As soon as we have received the returned package, we will refund the value of the items.
• The shipping costs of the original delivery will not be refunded.
• Any return costs charged to us by UPS will be deducted from the refund amount.

Return within 14 days (right of withdrawal)

If you wish to return your order within 14 days of receipt, you may exercise your right of withdrawal. In this case, we will refund the full purchase amount, including the shipping costs of the original delivery. Return shipping costs are at your expense, unless we have offered free returns.

I received a damaged item. What should I do?

We strive to ensure all items arrive in perfect condition. If you receive a damaged product, please email us at support@timetimer-europe.com and attach photos of the damage. We will handle your case and provide an appropriate solution.

How long does the return process and refund take?

After receiving your return, we will process your refund within 14 working days.

How do I return my order?

• To submit a return request, first click the profile icon in the top right corner (My account).
• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter the six-digit verification code.
• Click "Request return" for the order that you want to submit the return for.
• If your order has more than one item, select the items that you want to return.
• Select a return reason and add a note for us.
• Click "Request return".
• If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Once submitted, we will receive a notification and register the return manually with UPS.

How much does it cost to return my order?

Return costs vary by country. You can easily register your return. For more details, please see below:

Netherlands
Free return shipping via UPS

Belgium
Return shipping: €8 via UPS

Germany
Return shipping: €8 via UPS

Luxembourg
Return shipping: €8 via UPS

France
Return shipping: €9 via UPS

Italy
Return shipping: €12 via UPS

Spain
Return shipping: €12 via UPS

Portugal
Return shipping: €12 via UPS

Austria
Return shipping: €12 via UPS

Denmark
Return shipping: €13 via UPS

Finland
Return shipping: €13 via UPS

Sweden
Return shipping: €13 via UPS

Bulgaria
Return shipping: €15 via UPS

Croatia
Return shipping: €15 via UPS

Estonia
Return shipping: €15 via UPS

Greece
Return shipping: €15 via UPS

Hungary
Return shipping: €15 via UPS

Ireland
Return shipping: €15 via UPS

Latvia
Return shipping: €15 via UPS

Lithuania
Return shipping: €15 via UPS

Poland
Return shipping: €15 via UPS

Romania
Return shipping: €15 via UPS

Slovakia
Return shipping: €15 via UPS

Slovenia
Return shipping: €15 via UPS

Czech Republic
Return shipping: €15 via UPS

Norway
Return shipping: €20 via UPS

Switzerland
Return shipping: €20 via UPS

United Kingdom
Return shipping: €20 via UPS

Can I choose a different delivery address?

Yes, during checkout you can select a different delivery address or choose to have the order delivered to a nearby pickup point.

Can I change or cancel my order?

Unfortunately, it’s not possible to change or cancel your order once it has been placed. If you are not satisfied with your purchase upon delivery, you can return it easily.

I haven’t received an order confirmation.

If you haven't received your confirmation email, please check your spam or promotions folder.

Can I track the status of my order?

Yes. Once your order is placed and paid for, you'll receive a confirmation email. When your order is ready to be shipped, you'll get a shipping confirmation with a Track & Trace code.

How do I receive the order confirmation?

After completing your order and payment, you will receive an order confirmation by email. This email includes your order number, which you can use for any inquiries. If you’ve created an account, you’ll also see your order listed there.

Note: This is not your shipping confirmation. You will receive a separate shipping confirmation email with a Track & Trace code once your order is ready to be dispatched.

Do I need to create an account to place an order?

Creating an account is not required to place an order. However, having an account makes it easier to track your order.

Time is valuable, and good time management can make all the difference.

The Time Timer is a functional tool built to last. Designed for everyday use, it maintains its quality and reliability over time.

We use high-quality materials and a thoughtful design to ensure Time Timers can withstand intensive use – whether in the classroom, office, or at home. Simple, effective, and made to last. Because great products, like great habits, are timeless.

To provide you with the best service, we offer a 2-year warranty on all Time Timers. The warranty period begins on the purchase date.

If you have a complaint, please contact us at support@timetimer-europe.com and include photos of the product. We will process your request as soon as possible.